With Abeer Qumsieh - You will learn about:
- Customer Centricity [Concept & Vocabulary]
- Customer Types [Identification & Recognition]
- Customer Expectations [Perceive, Meet and Manage Them]
- Customer Needs [Identify and Meet Them]
- From Service To Care [Part 1]
- Service Provider As Problem Solver [Solving Customer Problems Efficiently]
- Creativity and Innovation in Customer Experience
- Leading Customer Experience - Service Star Company
- Final Tips on Distinguished Customer Experience