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With Abeer Qumsieh - You will learn about:

  1. Customer Centricity [Concept & Vocabulary]
  2. Customer Types [Identification & Recognition]
  3. Customer Expectations [Perceive, Meet and Manage Them]
  4. Customer Needs [Identify and Meet Them]
  5. From Service To Care [Part 1]
  6. Service Provider As Problem Solver [Solving Customer Problems Efficiently]
  7. Creativity and Innovation in Customer Experience
  8. Leading Customer Experience - Service Star Company
  9. Final Tips on Distinguished Customer Experience