Customer Experience

With Abeer Qumsieh - You will learn about:

1. Customer Centricity [Concept & Vocabulary]
2. Customer Types [Identification & Recognition]
3. Customer Expectations [Perceive, Meet and Manage Them]
4. Customer Needs [Identify and Meet Them]
5. From Service To Care [Part 1]
6. Service Provider As Problem Solver [Solving Customer Problems Efficiently]
7. Creativity and Innovation in Customer Experience
8. Leading Customer Experience - Service Star Company
9. Final Tips on Distinguished Customer Experience